We strive to provide you with a worry-free and comfortable shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below.

🔄Return Request Period
Customers may request a return within 30 days of receiving their order.
Requests submitted after this designated period may not be accepted.

📦 Return Conditions
To ensure a smooth return process, returned items must meet the following criteria:
✔ The item must be in an unused condition.
✔ The item must be free of obvious stains, damage, or odors.
✔ Original tags and packaging must be intact.
✔ The item must not be a custom-made product or a final clearance item.

If an item does not meet these return conditions, we may be unable to issue a refund.

💳 Refund Information
Once we have received and inspected the returned item(s), we will process your refund request.
Refunds will be issued back to your original payment method.

Typical refund processing times are as follows:

3–7 business days for review and approval.
The time it takes for the funds to appear in your bank account may vary depending on your financial institution.

🚚 Return Shipping Costs
If a return is requested due to product quality issues or an error on our part (e.g., shipping the wrong item), we will cover the associated return shipping costs.

If a return is requested for personal reasons (e.g., incorrect size selection, personal preference, etc.), the return shipping costs are typically the responsibility of the customer.

❌Non-Returnable Items
The following items are generally ineligible for return:
Items that have been worn or washed.
Items damaged by the customer (due to misuse or mishandling).
Items missing their original packaging or tags.
Items for which the return request period has expired.

📧 How to Request a Return?
To request a return or refund, please contact us via one of the following methods:

Return Address: 55 Station Road, Beaconsfield, Buckinghamshire, England, HP9 1QL

Email: azteqlimited@hotmail.com

Phone: +44 7778 313146

Please include the following information in your email:

Your Order Number
Photos of the item
A brief description of the issue

Our customer service team will assist you as soon as possible! 💌